WHEN WILL MY ORDER ARRIVE?
Print orders are created on-demand and will ship in 7–10 business days. Thank you for your patience with my small business and suppliers to get your orders to you as quickly as possible.
Originals, Limited editions, and merch ship directly from the studio once a week.
You can reach out with questions at any time by emailing [email protected].
CAN I PICK UP MY ORDER?
Not currently! Local orders can arrange for delivery by emailing [email protected].
Large original paintings may be picked up upon request.
HOW DO I KEEP UP WITH NEW WORK?
Follow on social @theartistsachiko.com or subscribe to my email list for exclusive offers, new work, and behind-the-scenes looks.
WHAT IS THE DIFFERENCE BETWEEN PRINT TYPES?
LIMITED EDITION PRINTS: Limited edition prints are hand-signed and numbered by The Artist SACHIKO. Edition quantities may vary by print.
OPEN EDITION PRINTS: Open edition art prints are reproduced an infinite number of times in a wide variety of sizes and materials.
DO YOU SHIP INTERNATIONALLY?
Yes. International orders require custom shipping, to learn more email [email protected].
CAN I COMMISSION A PAINTING?
Yes! Commissions are completely custom, often having personal meaning, subject, or connection. Commissions often include considerable research and time to create. I take on only a few of these each year. To learn more email [email protected] with a brief description.
CAN CANCEL OR CHANGE MY ORDER?
You may cancel your order unless it has gone to production. Typically orders go into production the next business day. Please contact us as soon as possible if you need to cancel your order by emailing [email protected].
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Orders with quality issues will be provided a no-charge replacement or refund. We request photos of the damage and will provide a return shipping label to have the order returned. A refund or a no-charge replacement for any orders damaged in shipping. For a refund or replacement, please contact [email protected].
A commission may not be refunded due to the time and labor involved, however, if unsatisfied one of equal value may be chosen from available works.
HOW DO I CONTACT CUSTOMER SUPPORT?
You can contact anytime by emailing [email protected] or texting (315) 214-1125.